LGBTIQ Helpline

The service welcomes anyone with questions about queer life, regardless of their own sexual orientation or gender identity. Its audience includes lesbian, gay, bisexual, asexual, aromantic, trans, non-binary and intersex people, including those who are still questioning. Parents can also ask about supporting a child who has come out and what that might mean for their future.[2][1]

Support comes from peers with their own queer experiences. The advisers are themselves gay, lesbian, bi, trans, non-binary or intersex. They offer experience-based support rather than practising as professional advisers. They undertake regular training for their advisory role and have an obligation to keep conversations confidential.[1]

Conversations can address a practical question or provide space to talk through a concern. Examples include finding connections with other lesbian women and discussing sexual orientation within a family. Listening is part of the service, alongside answering questions. Where the helpline cannot provide an answer, advisers can direct the person towards a suitable service.[2]

People who experience or witness discrimination or violence can report an incident and ask for support. Reports contribute to the helpline’s statistics. Someone who has experienced anti-LGBTIQ violence can submit a report without requesting counselling: recording what happened and choosing to have a support conversation are separate options.[2][1]

Face-to-face appointments are available in Basel, Bern and Zurich. These are arranged by contacting the helpline. During an appointment, advisers listen and offer suggestions; if the person wants further help, they can also arrange contact with other services or specialists.[1]

Financial support is possible through donations or sponsorship. The helpline works with volunteer advisers, receives support from Pink Cross and is funded through foundation contributions and donations.[3]

Telephone support in German is available on 0800 133 133, Monday to Friday, 7–9 pm. Live chat operates during the same hours. These are the telephone and chat service hours; email enquiries can be sent at any time, including outside those sessions.[2][1]

For email enquiries, the published response time is within 72 hours, qualified as Monday to Friday. People seeking a consultation in French, Italian or English should make that request by email or chat. An adviser will then get in touch.[2][1]